The Energy & Water Ombudsman NSW (EWON) is the approved dispute resolution scheme for all electricity and gas customers in New South Wales, Australia, and water customers of Sydney Water, Hunter Water, Country Water, Gosford City Council, Shoalhaven Water, State Water Corporation, Wyong Shire Council and many other localised providers.
EWON is an industry-based ombudsman scheme, which means it is funded by its members. As with other Ombudsmen in Australia and around the world, EWON's service is free for consumers.
EWON models and evaluates its service against the six industry-standard benchmarks for complaint-handling agencies:
- Accessibility
- Independence
- Fairness
- Accountability
- Efficiency
- Effectiveness
In line with the benchmarks, EWON's decision-making process is independent. EWON is not a consumer advocate and does not represent industry. EWON works towards a fair and reasonable outcome for the parties involved in a dispute.
EWON's website http://www.ewon.com.au provides a range of free factsheets and information for consumers.
Video Energy & Water Ombudsman
History
The Energy & Water Ombudsman NSW (ABN 21-079-718-915) was set up in 1998 by the six NSW electricity providers, and the transmission operator, as the Energy Industry Ombudsman NSW (EWON) scheme. It was the first industry complaints scheme in New South Wales. It is a free, independent service to help people sort out any unresolved problems with their electricity, gas or water supplier.
The founding members of EWON had decided that part of good customer service was the provision of a free dispute resolution service that was independent of the industry. Clare Petre, then a Senior Assistant Commonwealth Ombudsman, was appointed in early 1998 as the first Energy Industry Ombudsman NSW.
In December 1999 Sydney Water joined the scheme and EWON was renamed the Energy & Water Ombudsman NSW (EWON).
EWON now provides a one-stop complaint resolution service for all electricity and gas customers in New South Wales and some water providers.
Maps Energy & Water Ombudsman
Timeline
See also
- Ombudsmen in Australia
External links
- Official website
Source of article : Wikipedia
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